I performed the update and got a message saying my S2 was not compatible. I then did a bit of research and read it was currently only compatible with the bluetooth version of the S2, not with the 3G/4G versions sold by carriers.
Two months have past since the rest of the world got the update.
Is there any conceivable reason why we're not allowed to have this update and use the new features?!
Please give a good reason or roll it out.
This is [Removed]! What gives Verizon the right to withhold updates from us customers. All Verizon does is supply the 3G bandwidth. They need to release the update now. I have been a Verizon customer for nearly 20 years and have to say that they are acting like [Removed]. Release the [Removed] update with the latest features. SICK AND TIRED.
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Message edited by Verizon Moderator
Verizon, you need to release the update now or give us a reason as to why you are not releasing it. Talk about arrogance and lack of communication or care. I'd fire the customer service/PR chief.
I did the same. A lot of good that Samsung Pay did. Don't know that this issue is on the part of Verizon, but they should still release the latest update everyone else received months ago. Weak on the part of Verizon.
One of the Samsung Technicians told me that the "focus of Samsung related software has been on other devices". What focus is necessary? Are they trying to add NFL Mobile to it? Or ISIS mobile wallet? ? ?
This update was announced by Samsung 3 months ago. I now have watch apps that have updated and NEED that firmware (R730XXU2DPFB) to operate! So now my watch and apps are becoming useless because, WITH NO EXPLANATION, Verizon has apparently decided not to update this device. I have not read any reply by a Verizon rep. but would love to know why a relatively new device is no longer supported.
Well that phone call pretty much went:
Called in asking when the July update for the Gear S2 3G was going to be released.
Lady didn't even know what a "Gear S2" was? WHAT?
Lady called tech support, who claimed it was a Samsung issue.
After I rebutted that statement, we agreed to just call Samsung to confirm.
Samsung confirmed it was an issue on their side and they had no documentation of an update released in July.
I asked if I could speak to technical support, she transferred me to a dead end silent line.
The absolute ridiculousness of this whole debacle is beyond all recognition.
Just to be clear, is the problem on the part of Samsung or Verizon? The Verizon Gear S2 3G still has no sleep tracking function, app installs from the watch itself, new watchfaces, etc. If this is on the part of Samsung, who in their right mind would want to purchase the new Gear S3 Frontier LTE if the software is not updated regularly? What am I missing here? This is unbelievable whether on the part of Samsung or Verizon. When companies only care about pushing out products without supporting them, there is a HUGE problem.