Where are the updates?

I've got a Verizon Gear S. The other carrier versions have 3-4 updates the past year, nothing on this thing. And the current firmware is pretty garbage - slow, laggy, just terrible.

I know when you buy Verizon, you're going to be the last to get an update 99% of the time, but this is ridiculous. I'm getting more and more dissatisfied with Verizon all the time. Good coverage, awful customer service/support.