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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Why was my order cancelled?

New customer here.  I recently set up two new lines, ordered a couple of phones and two chargers, and am trading the old phones.  The new phones were shipped along with ONE charger. 

Customer service had no problem setting up an order to replace the charger that didn't get shipped.  Then I get the email that I need to submit a photo of my drivers license to complete the order.  I followed the link and submitted the required photo.  About two hours later I get an email stating that "We weren't able to validate the above order with the information you've provided." and that the order was cancelled.  That's it?  No other correspondence?

I really don't care to spend another hour (or more) on the phone trying to resolve this issue.  How else can I go about getting the missing charger shipped or getting a refund?