I'm sorry that's happening, jeepparts. The good news is, there's only so much troubleshooting that can be done on a Gizmogadget. Can you tell if the device is getting a signal? You can perform a "soft" reset from the Gizmo app but we need to know if you are using the Gizmohub app on an Android or iPhone. Finally, the Factory data reset will be the best way to correct any issues. I am sending this link so you will have all the detailed information to troubleshoot the device. This link is from LG and it gives you Manuals and documents, Help library (troubleshooting) and video tutorials. Let us know how it turns out or if you have more questions. https://www.lg.com/us/support-mobile/lg-LGVC200B#manuals
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