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refund for returned accessories

Been trying to obtain a refund for accessories purchased in October 2021, returned in November 2021.  Called twice, chatted once...the order status on my account now shows amount "refunded" for these items but I never received a credit or refund.  Is there another department, contact number to address this?  Should I go into a Verizon store?

Re: refund for returned accessories
Customer Support

Bertamay, thank you so much for reaching out to us today. We want to make sure that you get a refund for the accessories that were returned. I'd like to take a closer look at the specifics. I've sent you a Private Note. Please respond to that message. Looking forward to working with you.