why can't connect my gear s2 to my google phone?

[Reesega]

i can't connect my gear s2 to my google phone. It asked me to reset my gear s2 to factory setting and not it will not work right anymore.

[vzw_customer_support]

Reesega-

It's essential that we get your Gear S2 up and running so that you can enjoy your wireless service. Is this for a new activation or was it already active but stopped working?

CarmenT_VZW
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