How can I file a complaint?

[garypai314]

Trying to change my account to prepaid and it is a disaster. 

1. When switching to prepaid. The Agent did not told me I will need to set up new account and my old account will be deactivated.

2. The main account is set up wrong so I need to contact another line owner to reset it.

3, I was asking for $35 15GB plan, but the plan I got only have text and call

4. I still cannot re-activate my old watch lines after 4 hours.

[vzw_customer_support]

Thank you for reaching out to our Social Media Team about your postpaid to prepaid migration. Allow us to turn this around for you so that you can get back to having the service you have grown to trust. Send us a DM to get started. *De'Aundrea