How do I escalate an issue? I have been around in circles 8 times trying to fix a failed number port. Each agent says they do not have access to the "Reconnect" option and passes me to the department they think has the ability - and they don't.
And no one will pass me to someone who has authority to escalate.
Hello, our apology for the many transfers, To better assist you, are you porting your number into Verizon or out?
- Jose
Never mind, I finally got through to someone on the phone that solved my issue. I had to go through 10 customer service reps on two 5 hours phone sessions before someone would/could transfer me to Tier 2 Porting Support.
Why all your reps don't have that ability is baffling.
Either way, you can close this topic, I see no way to do it myself.
Start a new topic or ask questions in the open forum.
