I have the Business Pro plan with Canada/Mexico service included. I have gone through all the recommended settings, like resetting network, making sure data roaming is on, turning on/off the phone, and also tried turning on/off airplane mode. Nothing is working. It just shows that there is no service, and the phone is connecting to any of the Canadian Carriers. I spent over 3 hours with Verizon reps yesterday and they were not able to help.
The lady said, that the sim is corrupted and that I need a new SIM. However, the phone and sim were working fine while i was in the US. She told me my only option if I need service in Canada is to purchase a Canadian sim and use that.
This is unacceptable, I am here for work and everything is linked to my Verizon number. I think Verizon should send me a new SIM to Canada after they activate it in the US. Please resolve this
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