Hello! I have been a customer for a few years and I need an agent. I got a text today that my service was interrupted and that I needed to pay the past due amount for reactivation. I made a payment arrangement for the 27th but that is the soonest I will be able to pay. I have been getting cuts in my paycheck and have to constantly move money around to get by. Even right now, I am sharing wifi with my roomate just to get on this forum. t's been a rough few weeks but I'm getting my situation sorted. I was wondering, will I have to deal with no service for a week? If I have to then its a bullet I have to bite, but every Verizon number I call leads me to a bot that leads me in circles. I was hoping to speak with an agent. Thank you for reading.
Thank you for reaching out to us today. We are sorry to read that your service was interrupted and that you are going through a tough situation. I know firsthand that we all may need a little extra time to make a payment. We would be happy to review your account with you to look for option we can offer. Please be on the lookout for a Private Message from us. ~Roger
Thank you.
We know how much you rely on your service, SWinches1! Were you able to get in touch with us to get your services restored?
-Nikki
I dont mean to bother you, but is there a way from support to call me on this issue?
Start a new topic or ask questions in the open forum.
