Been having continual problems with your company's protocols and way of doing business. I am a professional, a senior who treats people with respect. Things have changed drastically the last few years with your company and the customer is paying a huge price for poor quality customer service and low quality loyalty treatment. I was lectured to earlier by a rep and finally had to hang up as my blood pressure began to rise this early Saturday morning when I was being treated without respect. Please have a Regional or District Manager call me. I think after twenty one years with your company, I've earned and merited this. If 'just' a rep calls me, with all due respect, I will hang up.
Spoke to another rep after the first disastrous call, she escalated and was told to expect a call within the hour. Call never arrived. Four hours later, nothing. See what I mean about very poor Verizon customer service. Used to be stellar. Now all that matters to them is receiving their monthly payment by me.
We want to ensure you get the respect and assistance you need, Denverclimber. You should be treated with respect throughout each interaction with our company, and we are sorry to hear this didn't happen in your last phone call with one of our representatives. Could you please provide more details about what happened, and what number you called for support?
CheyenneS_VZW
Appreciate your reply. However, have a Supervisor, Regional Manager, District Manager call me. I am no longer posting anything more on this, or calling into any of VZ's support numbers. I also poster a chilling review on Trustpilot, and saw that many others shared similar experiences. I just ported out one of my corporate numbers from Ooma to another carrier. Have one to go. This one I was saving for VZ to go along with my current cell number which I have had since 1993. I'm honestly disappointed in your company's customer service after all these years.
Denverclimber,
This 21 year relationship is important to us. You have the option of calling our customer service team by phone if you'd like to speak with a representative on the phone. However, we're confident that we can help you from here. Please provide us with more details regarding your issue so that we can further assist you.
Lasina_VZW
I spoke prior with a rep from here who called me. They did not help. As I mentioned, have a Supervising Manager, District Manager or a Regional Manager call me. There are important issues that need to be discussed and decisions to be made. I've already ported away one number, have another to port in... I can temporarily continue with my current cell number with VZ or transfer both to TMobile... they want these numbers, my business and have made me nice offers, based on my twenty one years with VZ and twenty eight years with the same cell number. I won't be calling into VZ reps!
Hopefully a rep here can pass your info along to one of the higher ups, I doubt they read these forums. If not port everything our and enjoy the new service with good customer service, about all you can do and not look back.
You're not entitled to special treatment just because you can pay a bill for X amount of years.
Majority of people who have a bad experience with a particular person fail their survey and get on with their lives.
Mind your own business, you have no idea what you're talking about!
Good luck if you think a higher up is going to call by posting on these boards. It's very simple. If verizon is not treating you right there are lots of other carriers that will welcome your business.
They've already called!
And oh... been offered a S21 Ultra, complimentary, excellent discounted plan by TMobile, as they want my two lines of business from VZ. Only thing keeping me at VZ at the moment, is better reception in rural Colorado and the West.
Hope you have better luck with T-mobile than I did. Will never use their service again which is why I came right back to verizon after trying them a few months. Just glad I didn't switch all our lines over when I tried them. Customer service treated me horrible and didn't care about trying to fix my problems.
We would never want anyone to settle for lesser service. We are happy to hear that our partnership has resulted in a favorable experience with our Cellular Service. In that regard, we aim to ensure that our customers get nothing but the best service. If there is any information that we can look into for you, we are here for you. Please let us know if so!
VZW_RobertH
Robert,
Honestly, you're just blowing smoke. VZ's cellular is fine. Your company's customer service... REEKS! You have accomplished nothing by your post when it comes down to it.
Why don't you let one of the reps here try and help with the problem?
As mentioned, they already tried, nothing came of it. That's why I tried to escalate this, was promised a return call, never happened. Not wanting to continue to splash this here, but when I get these rep responses that offer nothing, forgetaboutit. I'm not going down the same dead end road again.
So a rep here private messaged you and nothing happened? Unless you are asking for something unreasonable they should have been able to help.
No! I got a call. You know what... I'm done here. There was NOTHING unreasonable.They have my number. If I can close this thread, I will try. Not getting anywhere.
Start a new topic or ask questions in the open forum.
