AMC+ BOGO NETFLIX +play

[tim2024]

Frustration! 

Nearly 1 month ago,  I did the buy BOGO one get one Promo.

Buy 1 year of AMC+ get 1 year of Netflix Premium on you.

I bought and paid for AMC+ through your  +play service. I clicked all the prompts, it opened up AMC+, I made a new account as required and payed for it.

AMC+ works when I go there.

Now on your +play  area of your website it says ACTIVATION PENDING.  For both Netflix and AMC+. 

Is the error everyone making - we paid on AMC+ website when signing up and we were supposed to pay herte on Verizon? Because when I clicked on your site it opened up AMC+.

I have talked to 100 people from Verizon. You are now currently ignoring me on social media message system for like over an hour now.

it's almost 7pm now.

Still says that no matter what I do. I click it and just end up in a loop. 

After talking to a million of you and having a ticket for 10 business days,

So now, here I am well over an hour on your social media chat messenger and still no reply. So please, check my account and push my activation already.

AMC have done as you asked so WHY am I still PENDING ACTIVATION???????????????? PLEASE? I mean what do I have to do? I've provided a million screenshots and information and it's been like a month. What do I have to do cancel everything and just go elsewhere? Because this is beyond ridiculous. Like I said above did I do something wrong when I paid for AMC? I remember both your website and AMC wanted a credit card number. I also recall since it was a new amc account that I had to sit through a 7 day trial to begin with before it activated. Maybe something like that messed things up? Check my account now. 

I just want what I paid for.

amc sub^^^^^^^^^^^^^^^^^^^

Thank you!

[tim2024]

Still waiting on your social media messenger.

5:35 PM

You sent

hello, my previous ticket was not properly resolved.

You sent

Hello?

You sent

help?

Sent 44m ago

It's now 7:10 PM and I started the chat at 5:35 as shown above.

[vzw_customer_support]

We're terribly sorry for any inconvenience. We will be sending you a private message to further assist. 

~Ivone

[vzw_customer_support]

We are sorry to read that you are having this issue with your subscription, we'll be glad to help out. To continue, we will be sending you a private note.

~Freddy

[tim2024]

The point I wanted to make was that after talking to a million different people I was told that Verizon doesn't see any registration or activation from AMC. I was told to have AMC try to manually activate it again.

So I talked to amc and they stopped my sub and manually reactivated it. They told me to have Verizon push it through now and see how it goes.

Guess what? I was just told I have a ticket in and have to wait 10 Business Days. I have already waited 10 business days on my original ticket that you closed when it was unresolved. And yes it went exactly 10 days and you never updated me on anything to do with the ticket. I found out it was closed my reaching out myself.

I have been waiting since Oct 26th + a 7 day AMC+ trial period. I do IT. I have done call center and desktop support. I would be fired for 1/10 of this. I would never treat a customer like this.

[tim2024]

Can someone tell me how does this work?

1. Click the deal/promo offer or whatever

2. Enter your CC details, etc

3. click activate

4. AMC+ opens up

5. Enter details on AMC website again  and create a new AMC account

6.  You pay amc on their website basically

or is is supposed to go

5. you only make an account and don't add a CC to amc's site. You don't pay there, you pay amc THROUGH +play?

I'm just trying to make sense of what wrong with so many people having the same problem since no one seems to be caring.

[tim2024]

amc is at least trying to help

[tim2024]

---

@tim2024 wrote:

Can someone tell me how does this work?

1. Click the deal/promo offer or whatever

2. Enter your CC details, etc

3. click activate

4. AMC+ opens up

5. Enter details on AMC website again  and create a new AMC account

6.  You pay amc on their website basically

or is is supposed to go

5. you only make an account and don't add a CC to amc's site. You don't pay there, you pay amc THROUGH +play?

I'm just trying to make sense of what wrong with so many people having the same problem since no one seems to be caring.

---

Anyone? Does anyone know how your product works? Can anyone answer the above questions? I get private messages asking random things but no answers.

[DJQuik]

I am still without my Netflix access and I continue to get the runaround and handoff to agent after agent. I’ve spent many hours on this to no resolution. I paid for the same offer all up front for one year even. 
the only difference is my AMC+ works but not my Netflix!!

only reason I signed up was for the Netflix subscription. 
verizon does not want to help or even refund me the offer!

[tim2024]

They just removed all traces of my pending subscription offers in the +play area, yet I still have AMC+

You should contact your bank if it hasn't been long and/or dispute it but make sure to site AMC or contact AMC directly. AMC is in my experience with this is a million more times competent than these people. They are your best bet for a refund. You're money also went to them so it makes sense. Even if it's too late for the bank AMC still might refund you.

Verizon owes us Netflix if we paid this money and an explanation would be great too. All this other stuff is just their damage control and ends up going nowhere. I've been at step 1 for over 1 month talking to verizon. Two tickets that have done nothing. They have had this problem before if you search the internet and these forums. There was a different interface for the whole thing. So it is a known problem that they failed to fix completely after the first few times because here it is yet again.

I try to ask questions here and none get answered, they just push for private chat. Then once in private chat they say I have a ticket in and have to wait 10 business days. So two tickets = 20 days alone not counting weekends. Then they close the ticket out and not even inform me it was closed or anything and I start over and talk to someone and they say it was resolved. Then they want to open another ticket? Infinity.

It's like these people working here, all 100 of them don't read any of this at all. Like 1 average IT guy could handle all of this. Why/ how? I did it myself. I handled thousands of tickets for a huge company and did all the community customer support stuff and in house. I never treated customers like this and passed them off. I closed out hundreds of tickets a month way harder than this.

I have even tried to blame myself. Maybe I did something wrong? No answers regarding that either. I do wonder if this would be immediately fixed if I was a business. Like how if you're Comcast business you get prioritized right to the front.

where's my pending stuff? all active subs removed? huh??

[tim2024]

17 pages of the same issue

https://community.verizon.com/t5/Account-Activation/Can-t-activate-paramount-netflix-play-promo/td-p...

[DJQuik]

I have 3 tickets for my problem and  while a bit different it is the same I accepted a offer, paid it in full but only got 1 part of the deal accessible, and as a bonus they have also double charged my Disney bundle. 
I am done with them and will cancel all my app subscriptions get my refunds and have them enable them or I will just switch to  Xfinity stream. Pricing is now comparable 

[DJQuik]

It should be noting easier to do them activate my Netflix and correct the charges on my Disney bundle.

i am done with this ticket stuff and waiting more days only to see no resolution .

[vzw_customer_support]

Hello, DJQuik, we appreciate your loyalty and want to help ensure that you receive the services you pay for. So we can best assist, we will be reaching out via Private Note.

-Lauren

[tim2024]

It's been over 1 month now. Still no resolution. Still no anything. Nothing. My second ticket expires today or possibly yesterday and still no update on it or the last one.  Despite promises to call me, text me, or email me progress. Despite being promised this would be fixed. NOTHING. Nothing at all. Zero progress. Zero support. Hollow empty meaningless promises. Zero results. Zero progress. What a Gigantic, Gargantuan, HUGE massive waste of my time...

AMC gave me a personal phone number to call and everything. After you tried to say it was them. Well after working with them this whole time.... It's not them, it's you. 100%. That didn't take a month either. It took DAYS. Not MONTHS. Days for a solution. Immediate help. Immediately working on it. Not guaranteed 10 days before we even look at your ticket like Verizon. No they looked like 2 minutes after I showed them. Yall make Comcast support look like the best of all time.

In fact I'd argue that I am now further away from a solution than when I started this a month ago. Why? because there's nothing showing at all now. No pending. No ACTIVATE your subscription. Nothing. Notta. No anything. I actually think I -might- of figured out what's wrong but here we are. Deaf ears.

Someone is going to chime in for a chat. I'll bite. They'll say this last ticket was closed let's reopen it. Rinse wash repeat.  How about some answers? How about I get some progress? How about -you- update -me- on the problem and progress of my ticket, Once, without me having to hunt yous down and beg for it? I have been told numerous times through many different channels that you'd update me on my ticket status. Nope. I had to come find you. Kudos. GREAT JOB Verizon.  Tip top magoo. Crème de la crème.

The only solution seems to be that I need to get rid of Verizon. It seems like that's what they want. They do not want customer retention. They do not honor deals or anything obviously. I'm only sticking around right now because of how hilarious this is becoming.  Just copy and paste this in the next private note so I don't have to type again.

[tim2024]

Another ticket in past 10 days.

I was promised this would be resolved.

I was promised you'd contact me via email and or phone/text.

Nothing. Notta. Null. Void.

You did nothing. At least contact me? As promised?

I'm not allowed to post private chats I've had with support and these community members...

but it's hilarious the promises that are made. I can't wait to upload them to every social media outlet in our galaxy. IG, Youtube, SnapChat, Reddit, X, Y, and mother lovin' Z. Name and shame is the name of the game.

It would be nice if one of you could tell me the status of my new ticket. Without me having to come find you every time. Not my rules. Your rules of promising to tell me how my ticket goes. Not once have you. Every single time you don't even have the class, etiquette, ability, sense, or a care if you contact me back or not. Despite -you- saying -you- will. What a joke. WHY am I doing your job? 

[vzw_customer_support]

We're sorry to hear that you're still having problems with your AMC+ BOGO feature. I can't imagine how frustrating it must be for you. We're going to send you a Private Note so we can take a look at our next steps and find a solution.

~Jesse

[DJQuik]

Did you ever get it resolved?

here’s what they offered me then pulled the plug and said no we can’t!!