Accessing my account
jag_man653x
Enthusiast - Level 2

The credentials I have in my password safe no longer are accepted. When I attempt to reset them, the process begins by asking me for my passcode!

What am I missing?

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3 Replies
vzw_customer_support
Customer Service Rep

We understand the importance of having access to manage your account activity, and we'll be happy to help. To better assist, I'll be sending you a Private Note, please reply to it, so we can get started.

~Maria

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jag_man653x
Enthusiast - Level 2

My passcode is rejected and the procedure to reset it asks for my passcode!

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vzw_customer_support
Customer Service Rep

We understand the importance of having access to administrate your account and would like to help. I'll be sending you a Private Note, please reply to it, so we can get started.

~Maria

0 Likes