Account issues
Panz_
Newbie

I'm having multiple problems, my invoice that came with my phone states that the subtotal was $799  but it was meant to be a charge added to my monthly plan instead, then the new phone number for the phone doesn't exist in their records,  then my eSim won't connect, and I cannot connect my phone to my account through the new number or the order number and it states that I've reached the maximum attempts to connect to the account for 24 hours, the account I made when i ordered the phone in the first place does not exist somehow??? On top of that I don't have any other kind of service currently to call Verizon either and also I can't find an email to email them at anywhere, the chatbot is useless and the graphics of the chatbot's box is broken on Opera stopping me from signing in to it even though I'm signed into My Verizon in the same browser. None of this is making any sense to me?? I should have stuck with TracFone's pitiful service. 

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3 Replies
vzw_customer_support
Customer Service Rep

That is definitely not the experience we want you to have with us and we'd like to help as fast as possible. Please contact our online orders team of experts, they will be able to further assist you.

Telephone: 1-866-338-7390 
Hours of operation
Mon-Fri 7:00AM - 10:00PM ET, 
Sat 8:00AM - 8:00PM ET

 

~Maria

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StacyF22
Newbie

I have the same issue! This has been the worst experience I’ve had with a phone service and I can’t get any help! I’ve called every single phone number and nothing!! Sad thanks a lot verizon

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vzw_customer_support
Customer Service Rep

Hello, StacyF22. Help is here. Please share more details on your concerns so that we may help. 

-Natasha

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