Account lock out
Jackie7825
Newbie

Stuck in an endless loop of the "Sorry we are not able to process your request t this time" message.  Unable to reset password. Unable to update E911 address so I can Wi-Fi call. Unable to get sim card activated.  All these messages say "please send us a DM" but if I can't log into my account, how do I send you a DM?? Please help. I'm totally stuck with no cell service and no wi-fi calling and locked out of my account.  

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Re: Account lock out
vzw_customer_support
Customer Service Rep

Jackie7825, we're so sorry to hear about the login issues you're experiencing, compounded by the fact that service hasn't been activated yet. We'd like to help take a closer look and review options. We'll be sending a Private Note to better assist. 

 

~Izzy

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