Hi Verizon Community,
I'm a new Verizon customer and am hoping to find some help resolving ongoing issues with my new service. I recently purchased the iPhone 15 Pro Max directly from Verizon, but my experience has been frustrating so far.
Right from the start, during the initial activation call, I was repeatedly told my device was SIM locked to another carrier, even though I bought it brand new from Verizon. While customer service was able to activate my main line each time, this issue has persisted.
Additionally, I've been unable to activate the Call Filter feature. The app consistently tells me I'm not on the Verizon network, despite being connected to Verizon's 5G with Wi-Fi and Bluetooth disabled.
To make matters worse, when I tried to add a second line using IMEI2, I again encountered the SIM lock issue. After multiple calls, Verizon finally activated it, but the line keeps getting removed from my account.
I've spent a lot of time on the phone with customer service, and while they've offered temporary fixes, none of the solutions have been permanent. It's been a very disappointing start to my Verizon experience.
I'm wondering if anyone else in the community has encountered similar problems with a new iPhone 15 Pro Max on Verizon? Any insights or suggestions on how to resolve these issues once and for all would be incredibly helpful.
Thank you in advance for your support.
Sincerely,
DJ
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