Activation Stalled S23 Ultra
adina4152
Newbie

Received a notification that something went wrong with the deactivation of my old device and same message for activation of new device (S23 Ultra).  Received message to call Verizon for assistance.  After talking with an agent, who connected us to a couple departments, I am being told the 'switch order' is hung up in the system.  An upgrade is taking place, not allowing the switch to go through.  This could take from 2 to 24 hours.  During this time, I have no service on either device.  They can not cancel the 'switch order' to allow service on my old device until the upgrade is complete.  Completely unacceptable.  Verizon should not allow the system to begin deactivation/activation while such a lengthy upgrade delay prevents transfers from happening.  

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5 Replies
margretj
Enthusiast - Level 1

My account said activation initiated for an eSIM when I have a physical SIM.  I cannot get video calling to work and my phone doesn't show up on my account.  I even went and got a new SIM.  I was told it was just because it's not a Verizon phone even though I have brought non-Verizon phones over to my plan for years.

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vzw_customer_support
Customer Service Rep

This is definitely a strange situation and we want to do all we can to get your device working properly. We are sending a Private note to gather account specifics and get to work. Thanks in advance. 

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vzw_customer_support
Customer Service Rep

Hello! We regret to hear about your experince. We would be more than happy to assist. Please send us a Direct Message. 

*Leyla

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Anonymous
Not applicable

Same since Tuesday. Going to return phones and go to another carrier 

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vzw_customer_support
Customer Service Rep
Thank you for reaching out to Verizon. We are here to assist. Please send us a PM so we are able to address all of your questions and concerns.
*Theresa
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