Activation incomplete
tdsfanatic
Newbie

Received new device and ported number over from Sprint. Activate device this afternoon, works for about 45 minutes fine and then suddenly no network. Error states activation incomplete due to the SIM card and to contact support. With support for about 2 hours. Power cycling, factory resets, physically inspecting the SIM card, updating the device, nothing. Finally told to just try again in an hour because sometimes errors just go away. How would I contact them again with no phone? Evidently not their issue, they told me they would call me back when it was resolved. Not certain how since I don't have a functioning phone. Tried with agent support online earlier tonight, again given the scripted power cycle, try resetting, etc.

I understand things go wrong but the complete lack of caring or awareness is stunning. Not a clue what the issue was and to just be told "eh try again in an hour". Had shipping issues as well. The only thing that has gone right in this switch on time was Verizon withdrawing money from my account. Not only same day but same hour. I can see where the importance lies.

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8 Replies
vzw_customer_support
Customer Service Rep

Thank you for reaching out to Verizon.  We are here to assist.  Please send us a PM so we can address all of your quesitons and concerns.

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tdsfanatic
Newbie

I've been on with customer support or an agent via chat for the past 11 hours. What will a PM do? I'm at such a loss I'm throwing this out to the community since I have no faith Verizon can solve it. I was told at one point by support to try again in an hour because "sometimes errors just clear".

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vzw_customer_support
Customer Service Rep

We understand your frustration and are working hard to get to the issues fixed. We can look into what the issue is and resolve it. We would love to speak with us, if you would click on the above link. ❤️ 

*Adam

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VWC-4407
Newbie

My husband’s phone activated yesterday; mine is still out. Explain that!!! When will this be resolved?!

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vzw_customer_support
Customer Service Rep

VWC-4407, we definitely want your phone working as it should. Please send us a Private Note, so we can assist you here.

*Bee

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VWC-4407
Newbie

My husband’s was restored yesterday. Mine is still not! 

when will this be completely fixed?!

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Anonymous
Not applicable

Same problem since Tuesday with two iPhones 

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vzw_customer_support
Customer Service Rep

Hi there! We know this all has been frustrating. We want to be able to resolve this for you! For further assistance go ahead and PM us. *Nicki 

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