Authorization Code / Can't Create Account

[davhho]

I'm trying to update my profile and add an account but when I get to the authorization code page, I keep getting an error message and it won't send an authorization code to phone, email, or US mail.

Once I try again, I get the following error: "Oops.You've reached the max limit of PIN generations. Please retry after 24 hours." 

I have a User ID/Password, account number, and a pin but I cannot get past this and I've been trying to create an account for a week now, many customer service reps are confused and not helpful. 

I've tried on my phone, a laptop, and the app — None of these work. 

I'm using the 5G home internet and my phone carrier is not Verizon. Please help. 

[vzw_customer_support]

Hello, davhho, we know it's important to be able to create your My Verizon account. So we can best assist, we will be reaching out via Private Message.

-Lauren

[SynthpopAddict]

Is it maybe that My Verizon only works for cell phone service or Fios?  That's a pretty big loophole if internet only customers can't get into the system.

[Patrickhall]

I have the same problem

[vzw_customer_support]

We areh ere for you. We sent a Private Message to assist you. 

~Geo

[SynthpopAddict]

After reading a few more threads about this issue, it's my understanding that if you only have the 4G or 5G home internet service and no other Verizon services, your My Verizon account is tied to the "phone number" of the internet cube.  And it can't be changed to some other number, so any action requiring a text, phone call, or email doesn't work because the internet cube itself isn't equipped to be able to directly respond to calls, texts, or emails.

I am surprised this issue hasn't been escalated to be fixed, as this thread was started several months ago.