Awful service
Enthusiast - Level 1

Hello, so basically I had 5 lines from metro and was switching to 6 lines to Verizon, first problem I faced was an IMEI problem, basically 2 of 5 phones were not working because the IMEI was somehow not in their database so I was in a call being transferred at least 10 times back and forth until they finally added it to the database. Then I faced a problem saying that there is difficulties porting the same 2 numbers and that was another 3 hours being thrown around in calls until finally fixed. Now they are saying that the numbers are successfully ported but I am not receiving the e sim on any of the phones. Yes they are unlocked and not blacklisted…

Labels (1)
Re: Awful service
Customer Service Rep


I know that must have been an awful situation, and I would love to help. For more assistance, please send us a private message. *Flora