Can I cancel the service without port-in success status?

Hi, I tranferred my number from Verizon to AT&T, and AT&T confirmed that the port-in is completed. But from Verizon side, the team said it shows the port-in is still in progress with unknown issues. In this case, can I call the customer service and let them cancel the service and close the account directly and don't lose my number in this case (cuz the number is already with AT&T)?

1 Reply
Customer Service Rep

Thank you for bringing this to our attention! In most cases if that number is successfully active with the new carrier, you should be all set in terms of keeping your phone number. I know how important that contact is, and aim to provide the most beneficial best next steps. I would strongly urge you to reach out to our Port Center, at 888-844-7095. They are available from 8:00AM - 11:00PM ET tomorrow. Please let me know if this helps!