Can't Activate paramount/nextflix bundle.
mpmccarthy556
Enthusiast - Level 2

Help. It had been over a month and I still can't activate the bundle. I have had multiple tickets open with customer service and nothing. They just keep telling me to wait. Very frustrating with the lack of knowledge when it comes to this bundle. Why would verizon offer this if they knew there was going to be problems. 

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vzw_customer_support
Customer Service Rep

Hello! We want you to get the promotions you qualify for, and we are concerned to learn you are experiencing issues to activate the bundle. To better assist you, I'll be sending you a Private Note. 

~Maria

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sloomis7
Enthusiast - Level 2

I signed up March 24, 2023. It is now October 2023 - no progress whatsoever, just nonsense from Reps who clearly don't have the faintest idea what they are doing.  And constant tickets, and escalation with no response at all.   How can it be that so many are on here saying this does not work and they have no idea what anyone is talking about?

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gorman05
Newbie

Same thing with AMC+Netflix bundle.Been a week and no Netflix link

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vzw_customer_support
Customer Service Rep

sloomis7, we value your time, and are truly sorry to hear that you've been experiencing this issue with your subscriptions for months now. We'd love to take a closer look at your account and find out what's going on. To better assist, we'll be sending a Private Note.

 

~Izzy

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mpmccarthy556
Enthusiast - Level 2

Why can't anyone fix these problems? What is the hold up?

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vzw_customer_support
Customer Service Rep

I'm sorry to hear you're still experiencing this issue. So we can best determine the next steps we'll be sending you a Private Note. 

-Melissa

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