I've tried linking this account for over a month. I keep getting errors with the online chat on both the app and online. I can pay (and did) for another month of service but can't check my account services at all. I have finally had enough and decided to switch services. Now I can't do anything because I can't get into my account to get my account number so I can keep my current phone number. Called Verizon and set up a chat on my phone. I been waiting for 20 minutes now. Frustrating to say the least. Might just change my number and be done with all of this.
I definitely understand your concern about not being able sign into your account. Be on the lookout for a private message so that we can assist.
-Joe
I have been trying for a week myself.
Unable to link my phone number
Good morning. We understand the importance of linking your number and would like to help. I'll be sending you a Private Message, so that we can assist.
~Maria
@Servob2 , you mentioned "paying for another month" which makes me think you're prepaid. If you are wanting a transfer PIN to switch carriers, you must go to a Verizon store to request the PIN, because prepaid customers can't generate a transfer PIN themselves via the app or the PC My Verizon login. I've tried, and a former Verizon employee at the other place I switched to briefly told me this. (Probably shouldn't have bothered because the other place turned out to be a disaster, but that's another tale.)
@King099 , are you getting a message anytime you login to My Verizon saying something like "You'll get the full Account Owner experience when your device/line/whatever is activated"? If so, you got a guest account instead of a "real" one and guest accounts can't have anything linked to them. Try making a new account as if you'd never done it before. If that doesn't work, someone at Verizon will have to delete your guest account and then you can start over.
Start a new topic or ask questions in the open forum.
