Had to exchange for a new iPhone the exchange should be free or only like $10 instead of the normal $50 exchange fee. Nothing we did would get the iPhone to activate and every tech support person we spoke to would say “hmmmm wow I’ve never seen this before” kept getting an error that said “no inventory” or “iPhone is locked please contact previous carrier” even though it was a brand new iPhone purchased directly from Verizon. I spent hours on the phone and days waiting thinking they’d be able to fix it soon but the only thing that worked was a different iPhone.
We're sorry to hear that you had so many problems with your phone, but we're glad the issue was fixed. We'd be happy to take a look at the fee you were charged and help as much as possible in that regard. We're going to send you a Private Note so we can assist.
~Jesse
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