Can't activate new phone
waynebenham
Newbie

3-1-2023.  This is a bad day to activate a new phone.  Something is broken in the network that prevents activation.  The new phone process deactivated my old, working phone but failed to activate my new phone.  Verizon says they are working on the network issue.  Why wouldn't  they have their help staff recommend that customers wait to activate until the problem is fixed?  This is a whole day that I have not been able to receive calls or texts.  There is no estimate as to when this will get fixed.

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Re: Can't activate new phone
vzw_customer_support
Customer Service Rep

Private Note is being sent

~Jesus

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Re: Can't activate new phone
Anonymous
Not applicable

Two new iPhones can’t be activated past 48 hours, No help from Verizon 

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Re: Can't activate new phone
vzw_customer_support
Customer Service Rep

Thank you for reaching out to Verizon.  We are here to assist.  Please send us a PM so we can help you with all of your questions and concerns.

*Theresa

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Re: Can't activate new phone
vzw_customer_support
Customer Service Rep

Thank you for reaching out to Verizon.  We are here to assist.  Please send us a PM so we are able to address all of your quesitons and cocnerns.

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