Can't activate paramount/netflix +play promo
enrohT55
Enthusiast - Level 1

I can't get past "activating" Paramount+ for the Netflix/Paramount promo. I've successfully created an account and logged into Paramount+, but under manage play+ in verizon, it still won't show Paramount as activated, and Netflix still says "pending Paramount+ activation."

Anyone else having this issue?

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1 Solution
bobwilson
Enthusiast - Level 2

We signed up on 3/14, and on 3/22 we got an email that things had been activated.

Went online and linked our Netflix account and all seems good now.

I think they must be manually working on each person's account one by one.

Screenshot 2023-03-23 at 3.13.30 PM.png

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169 Replies
vzw_customer_support
Customer Service Rep

Are you having issues with enrolling in +play? 

*Carri

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bobwilson
Enthusiast - Level 2

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vzw_customer_support
Customer Service Rep

We are here to help! Being able to utilize the features on your account is definitely important, and we can lend a hand! Please send us a Private Note and you can begin working with a live agent! We look forward for the message!

*Roberto

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MeadowlarkLib
Enthusiast - Level 1
Spoiler
This is the same thing I am seeing.  Was told this morning by customer service that it would work after 24 hours but obviously that was baloney.  
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vzw_customer_support
Customer Service Rep

We never want our customers to feel this way, MeadowlarkLib! Please send us a Private Note, so we can look further into this issue with you.

*Gabriel

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vzw_customer_support
Customer Service Rep

Hello! Thank you for the screenshot. We definitely don't want you having any issues completing the activation of your subscriptions. Don't worry, we are here to help, and get this figured out with you. You need to turn on the toggle to activate and complete the activation of your subscriptions. Let us know what happens. We will be here standing by. *Bryan

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bobwilson
Enthusiast - Level 2

Bryan,

Are you even reading people’s issue?

The toggles cannot be changed from Off to On.

That is why we cannot activate.

You click or tap on the toggle, and nothing happens.

I’m sorry, but this proves again that Verizon support don’t read details, nor do they have a working solution.

 

vzw_customer_support
Customer Service Rep

Thank you for that information! After further review, we do see that our IT team is working to get this issue resolved, and we do apologize for the inconvenience. Please rest assured that our IT Team is doing everything they can to get this resolved, and we appreciate your patience. Please feel free to send us a Private Note if you have any further questions, or concerns today. *Bryan

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kenjenrobbins
Enthusiast - Level 2

There are so many of us having this issue. Are we to leave it alone and when IT fixes it then the toggle button will work? What should we do to not miss out on this offer? Thanks!

vzw_customer_support
Customer Service Rep

kenjenrobbins, we know you're eager to take advantage of this promotion. We would be happy to review this further with you. Send us a PM to begin.

*Brianna

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drceleste80
Enthusiast - Level 2

HI Bryan.  It has been a month and it is still an issue.  I would think a large company like Verizon would have some tech intelligence? When will this be solved?

boudj
Enthusiast - Level 2

Support eventually got me working. It was all tied into that toggle. Once I received the email form support I was ready to finish activation (NOTE: make sure to get a ticket submitted to support!!!), I could then slide the activate bar to on and a new web page launched for Netflix allowing me to finish registering and activating. To me it looks like the toggle not only launches Netflix, but also passes some info through so Netflix know how to associate your account to Vz. 

drceleste80
Enthusiast - Level 2

I have a ticket, it’s also been escalated, no other response since last week though. I guess I’ll wait for an email ? Thank you. 

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teemdee44
Enthusiast - Level 2

I have been dealing with this myself since March 14th when I first enrolled. I have sought assistance via chat and telephone a combined 8 different times and have still not been provided a fix. Still "pending activation" almost a month later. 

violalady
Enthusiast - Level 2

I've been dealing with my account not being able to be activated since mid-March!  When are they going to get this problem resolved?

vzw_customer_support
Customer Service Rep

Hello, there! We are here for you and there must be an update on this situation, please send us a PN, and we can check your situation, we are here 24/7.

>Jeff

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mariacuevas1120
Enthusiast - Level 2

Why do all reps keep telling us to pm them only to be told the same thing over and over again? Nothing is being resolved!

TRG_Gentry
Newbie

Having this exact same issue with my netflix on the Paramount+ promo. I wish I had seen this chat thread before I signed up and I would have never done it. Chat service rep today walked me thru all the stuff I had done the day before and then abruptly left the chat and said wait another 24 hours. Annoying as I only signed up for Paramount to get netflix discounted. Love all the reps in this chat doing absolutely nothing other than repeating how important the issue is lol... 

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vzw_customer_support
Customer Service Rep

Hi, there! We normally ask our customers to access into a PN conversation, since sometimes we need more details, or even some information that can not be shared in public. 
I'm sending you a PN at this moment with more information.
Remember we will be here 24/7!

>Edd

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mariacuevas1120
Enthusiast - Level 2

Dear customer service techs, it should be plain and simple to understand that we have ALL sent you private messages explaining the same ongoing situation that we have all experienced since the day Verizon made this offer available to us.   The toggle button does not work!!!!! All we get is the same run around from every single tech who responds to our posts! Please stop asking us to send you private messages for you to only ask us the same questions over and over again! We have tried everything that you tell us to do and nothing ABSOLUTELY NOTHING WORKS!

upstatetrout
Enthusiast - Level 2

This is wordy but I want to fully explain in the hope of helping someone else. I signed up for this promo on March 13th and had given up but today, April 24th, it finally linked. I had let my Paramount+ membership lapse, hoping this promo would eventually activate.  But today I decided to give up and logged into Paramount+ to re-sign up on my own. Then, I thought, I'll log into Verizon and try one last time. When I clicked 'activate', I couldn't believe my eyes...I got a pop-up to click 'yes' to link accounts and it worked! Previously when I clicked 'activate', the pop up was to create a Paramount+ account and when I filled in my name, email, password the response was that I already had an account and to log in.  So now I'm just wondering if that's what I needed to do all along...be logged in to both Verizon and Paramount+ at the same time.  Otherwise, it's just coincidence that it worked today. Hoping this helps anyone else who is getting the same response.  I also want to mention that as soon as it linked, I was billed the $99.99 fee and, my Paramount+ account updated to show I was enrolled through Verizon. I then logged into Netflix but that was not updated, so I went back to my Verizon account and found there was one more step to finish the process and Netflix now shows me signed up through Verizon also.  Since I was just billed by Netflix a few days ago for my normal monthly subscription, I called them and they prorated the charge and  giving me a refund.  Huzzah!