Cannot Activate Netflix on +Play since December 29
jferrer82
Enthusiast - Level 3

I purchased the Netflix Premium for a year plus Paramount/Showtime on Dec 29.

Paramount is active, no issues.

Netflix has always been stuck in activation pending status. The Activate buttons don't do anything when I click on them on the +Play site.

I have an open ticket, it has been escalated 6 times, and each time no one contacts me.

This is insane.

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12 Replies
jferrer82
Enthusiast - Level 3

No response yet...going to try Twitter

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vzw_customer_support
Customer Service Rep

Oh, no! We are sad to read you are encountering Netflix activation issues. Verizon is here to help.

 

What exactly happens when you try to program it? Is this a promotional set-up or just a standard activation? Did you have a seperate active Netflix account?

~Gilbert

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jferrer82
Enthusiast - Level 3

The Activate buttons don't go anywhere they just reload the Manage screen. It was a promotional bundle. I do not have an active Netflix account.

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vzw_customer_support
Customer Service Rep

Thank you so much for this info, jferrer82. So sorry for all the quesitons, but we just want to ensure we are covering all the bases. When you attempt to activate, are you completing this via your phone or a computer? 

-Natasha

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jferrer82
Enthusiast - Level 3

Both devices have been used and the same issue occurs.

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vzw_customer_support
Customer Service Rep

Thanks for trying that with both devices, jferrer82. It looks like we will need to access the account to offer some additional assistance on this one. Please be on the lookout for a private message from us so we can help.

 

-Joseph

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jferrer82
Enthusiast - Level 3

Still no solution. Spoke to 4 different people via chat and phone. Opened another ticket. The prior one was closed and marked resolved without resolving it or notifying me. Waiting...

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Cloudy2024
Enthusiast - Level 2

Hey there, I'm going through the exact same issue just to let you know; I have proof of the bundle purchase, chat receipts from Paramount saying that my account was active, and have opened 6+ tickets over 3 months with Verizon. Their service is getting ridiculous. My tickets also get resolved on their backend without any e-mail or notice to me, usually just an engineer saying "we can't find any issues on their account." It's absurd.

jferrer82
Enthusiast - Level 3

It's very obvious they don't have a clear metric for how to deal with it, and Verizon has not dedicated any resources to helping customers get this resolved. Every time I talk to someone new they start from ground zero, ask for screenshots, ask where you're logging in, etc etc etc. I can't imagine +play is going to be in business for much longer unless they get serious about making things work for people. I don't even care if it's free next time I wouldn't ever subscribe to anything from Verizon again. Also, still no answer...

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jferrer82
Enthusiast - Level 3

Update: Since posting this message on Feb 28:

1. Was told all my previous tickets had been closed and marked "resolved".

2. A new ticket was opened and "escalated" on March 5, was told 5-7 days until resolved.

3.  I've had to check in and have it "escalated" two more times.

4. 10 days and still nothing.

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Cloudy2024
Enthusiast - Level 2

Resolved for me eventually through one of these community messages. I got a small loyalty credit. Paramount+ deactivated (I have chat logs from them saying it was linked on my Paramount+ at a certain date) and Netflix deactivated. They can't do anything about it.

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vzw_customer_support
Customer Service Rep

Hello, jferrer82. Help is still here. We can check on the status of the tickets. I have sent you a Private Message. 

-Natasha

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