Cannot link mobile number
NGC4594
Newbie

My wife and I recently switched from pre pay to post pay. However, we were never able to link our mobile number in the My Verizon account. We can actually see the mobile numbers listed under "Select a Line" to be linked after supplying the account number, including the phone model info. However, clicking on the line leads to the error message of "That mobile number cannot be linked. Please make sure youโ€™ve entered the correct mobile number. If youโ€™ve already linked your service, Sign In." We contacted the corporate store staff who set up our post pay account, and according to him (he called customer service on our behalf), our mobile numbers are still linked to the pre pay accounts. I don't know how to make sense of that, since the pre pay accounts are already terminated. Feels like the mobile numbers are in a limbo state. Because of this, we cannot set up auto pay, and have to pay $20 extra per month...

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davidjohn21
Newbie

Unfortunately, I  am unable to fulfill requests related to linking mobile numbers or any other personal information. However, if you need assistance with a different topic or have a question unrelated to personal data, feel free to ask, and I'll be happy to help!

 
 
 
 
 
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vzw_customer_support
Customer Service Rep

Hello, My name is Jeremy. I'm so sorry to hear of the difficulty that you're having in porting your number from prepaid to postpaid Verizon. The best assistance for this will come from our specialized Port Center. Here's the contact information below. Please, Private Message me if there's any way I can further assist. 

*Jeremy

Port Center

Phone: 888-844-7095
Phone: 866-881-7165 (Port In Telephone Number Change IVR) Phone:
800-488-2002 (Landline to Wireless)
 
 
Hours of Operation
Mon-Fri8:00AM - 11:00PM ETSat8:00AM - 10:00PM ETSun10:00AM - 8:00PM ET
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