Hello! I ordered activation for my existing iPhone and Apple Watch online. The website told me I was successful, thanked me for my order, and told me to expect a confirmation e-mail, then activation within 30 minutes.
I received no activation and no e-mail. When I entered my e-mail to track my order and it promised to e-mail me a code, it did not.
I called, got bounced around to several people, and told that my 15-digit order number from the "Thank you..." page doesn't really count. There's a shorter number and activation code they need. Without it, they can't help me. They said it's like my order doesn't exist.
Ultimately I was just told to wait until tomorrow, knowing nothing is going to happen. Meanwhile I have a phone and watch I can't use because they're in limbo.
I would greatly appreciate it if someone could help me. I do not use Twitter/X, so please don't direct me there.
Whoops - it's not an "activation code" they want, but a "location code"... and I don't have it. I still have nothing. I'm left wondering if I even have an order.
Thanks to all who have read this.
Congratulations on your new devices! Could you tell us if this is for a new account or did you have service with us already?
~Freddy
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