Common Error Logging In
Limemile
Enthusiast - Level 1

I am able to login, but get " We are unable to process your request at this time.Please try again later. We apologize for any inconvenience."

I see that this is a problem spanning years of users on this forum. I have tried on different browsers, different devices, with cache and history cleared, with a VPN and have filed a complaint with support but have gotten nowhere. This is unacceptable and it is bizarre that such an issue is possible in the year 2023 with a company as massive as verizon

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vzw_customer_support
Customer Service Rep

Good morning! As a friendly reminder, we are just one message away to help you with login issues. 

~Maria

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vzw_customer_support
Customer Service Rep

We're sorry to read that you have had issues with logging in to your account and we want to help. What browser are you using? Do you have issues logging into the app? ~Peter

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Limemile
Enthusiast - Level 1

Well, the trouble is not with logging in but with registering or trying to recover info. I have tried in Mozilla, Edge, and Chrome on my PC. I have also tried in safari on my iOS device and in the app. All yield the same result. I did try with a VPN and briefly it led me to the registration page but before the finish it kicked me out to the error page and no confirmation email was sent. Then, the VPN attempt also failed.

vzw_customer_support
Customer Service Rep

Hello, courtesy follow up regarding your login / registration dilemma. Our goal is to offer the support you need. Please let us know if your issue got addressed/resolved as our goal it to help you in the best way possible. 

 

~Gilbert

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