I have a Fios residential account for internet. Streaming services (Netflix, etc) are billed through my Verizon cell phone account due to better pricing. Only issue is connecting Max (formerly HBO Max). Whenever I try to log in to Max on a smart tv with( Max app) I am asked to input Verizon ID and password - it will only take the residential account info and since Max is not on that account, requires me to purchase a subscription I am already paying for in my cell phone bill. If I try to log in with the Verizon cell phone info, it is not accepted. Anyone else with this problem or help? Will try calling Verizon support tomorrow but that is usually “fun”.
This ever get resolved? Still having this issue at the moment
I would love to know if this has been fixed or anyone has found a solution. Super annoying problem.
I have had a very frustrating time dealing with this same issue! I was excited to sign into Max thru my new Verizon wireless perk and every single time it requires me to sign in thru Verizon fios (home internet), which I do not have! There has to be a way. Otherwise I have to cancel this perk and be frustrated with both Max and Verizon Wireless.
I just found the answer. I reached Max customer support here 855-442-6629 and was told not to go thru the provider (or find your provider) way to sign in if you’re subscribed thru Verizon wireless but to instead simply sign-in. I had a previous max subscription so I used my same email as my username and the rep sent me a “reset password” link. This finally worked! My guess is if you never had a max account before, you would simply sign up as tho a new customer. Bottom line - don’t go thru the Provider sign-in route because they only show Verizon fios and that’s not correct! Just sign up accordingly to max, either as a new subscriber or thru a previous subscription’s credentials (may need to reset password). I hope this (at least the Max customer service phone number) helps you and others avoid the same frustration I’ve had this morning!
Also HAD issues!!! I called Max and they said you have to go to SIGN IN! Not login via provider and it WORKED! No one at Verizon could help me! I spent almost 3 hours on the phone with a supervisor and they still couldn’t get it to work! Kudos to Max customer service for fixing this in under 2 minutes!!
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