Customer Service Hero

[dnburgess]

...and now for something completely different...

I want to give a shoutout and recognition to Hector at Verizon, 2617 N White Sands Blvd, Alamogordo, NM 88310.

He helped me activate a new iPhone 16 ProMax, which required a call to Verizon tech support and escalation. The level 1 support was pretty hopeless, but the level 2 support was great. The whole process took about an hour, which is an hour too long. 

But throughout Hector was enthusiastic, upbeat and super helpful. I hope his efforts are recognised and appreciated.

[vzw_customer_support · Accepted solution]

Hello! Thanks for the positive feedback. We are glad to see Hector took care of you regardless of the obstacles. Verizon takes pride in providing world-class interactions. We appreciate the input, your voice will be heard as Verizon always strives to improve.

Thanks for being the best part of Verizon.

~Gilbert