Device Not Eligible for authorization
Shelciaash
Newbie

I added a new line and I’m trying to change the phone number to a new one rather than the one Verizon assigned. When I go through the whole process, it saying that it can’t do it because I have no devices that are eligible to send an authorization code to.  The lines are up and running for talk and text. I’ve received authorization text before and my number was properly and official transferred because I received a confirmation text. Not sure what to do. 

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Re: Device Not Eligible for authorization
vzw_customer_support
Customer Service Rep

 

Shelciaash We're sorry to read about the issue when trying to change your number. We're here to help. We'll be sending a private note. ~Peter

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Re: Device Not Eligible for authorization
vzw_customer_support
Customer Service Rep

We are here to provide support. If you prefer, we do have other support channels that you can reach out to for assistance. You can review all of our support options here: https://www.verizonwireless.com/support/ ~Peter

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Re: Device Not Eligible for authorization
Jriversong
Enthusiast - Level 1

My husband is having the same problem. What do we do?

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Re: Device Not Eligible for authorization
vzw_customer_support
Customer Service Rep

Hello, Jriversong. Help is here. Please tell me more as I see many stated they were having issues with changing their number. Is this the same issue you are having? Does the error message state it is not eligible for authorization or something else? 

-Natasha

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