I added a new line and I’m trying to change the phone number to a new one rather than the one Verizon assigned. When I go through the whole process, it saying that it can’t do it because I have no devices that are eligible to send an authorization code to. The lines are up and running for talk and text. I’ve received authorization text before and my number was properly and official transferred because I received a confirmation text. Not sure what to do.
Shelciaash We're sorry to read about the issue when trying to change your number. We're here to help. We'll be sending a private note. ~Peter
My husband is having the same problem. What do we do?
Hello, Jriversong. Help is here. Please tell me more as I see many stated they were having issues with changing their number. Is this the same issue you are having? Does the error message state it is not eligible for authorization or something else?
-Natasha
We are here to provide support. If you prefer, we do have other support channels that you can reach out to for assistance. You can review all of our support options here: https://www.verizonwireless.com/support/ ~Peter
Mine is saying the same thing when trying to change my number aswell
It is always important to be able to manage your account. Have you made any changes to your line, or did you recently open the line?
~Freddy
Exactly the same issue and now it won’t let me try anymore. Literally got the new phones today and I really hate the assigned number. But, even after my husband completely set up his it won’t let me.
Kesweatt, we're sorry about the issues with the authorization. When a change is made to a line such as a device change or when it's set up for the first time, authentication is limited. Please try again in 7 days.
~Jesse
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