Esim not detected

[Crystal1023]

I ordered 2 s25 ultras from Verizon and ported in 2 numbers. 1 of the phones everything worked. But the second phone has been nothing but a headache. I had to call multiple times to even get the port process started on it. Now on verizon it says the port is complete.  But I still have no service on it and it won't detect an esim.

[vzw_customer_support]

Hello, I am so sorry this has been your experience while porting  in to Verizon, I would be happy to help get this resolved. I am sending you a private message now.

-Jaquetta

[Crystal1023]

Update, I talked to the online support who knew what the problem was and told me to call the port center. After being on the phone with the port center for 30 minutes and explaining everything over and over again because the person didn't understand, they finally understood the problem but couldn't help. So then they transferred me to tier 2 support. The second support person seemed to understand the problem but couldn't do anything because some service is down on verizons end. So now my phone still isn't working after another hour with support. I find it really odd how they claim the system is down but somehow they already texted that the next bill due on the 7th to my other verizon phone that works. They told me to wait 2 hours and call back. This has been a 3 day problem. Multiple hours on the phone with support. I will call one more time and after that I'm done. I will just have to return the devices and switch back to att.

[vzw_customer_support · Accepted solution]

Resolution Update: By partnering with support, the issue of the pending port and activation was resolved.

If others encounter similar problems with a port in, common factors can include ineligible phone numbers, a number lock from the previous carrier, or incorrect account numbers and/or security codes (depending on your carrier, they may refer to it as a Number Transfer PIN, security PIN, account PIN, or password).

For anyone facing a similar issue now, we recommend reviewing this link for more information around the port-in process: https://www.verizon.com/support/local-number-portability-faqs/

Our Port Center is also available for port-in support: 

888-844-7095

Mon-Fri 8:00AM - 11:00PM ET

Sat 8:00AM - 10:00PM ET

Sun 10:00AM - 8:00PM ET

If you still require assistance or have any questions, please contact us for support. 

~Izzy