I have been a Verizon wireless customer for 17 years. I have recently had an issue with my bank account and had to get a new card/account number. This also affected my direct deposit for work. Overall, needed more time to pay. I was connected to financial services and the women advised me to make a partial payment, which I did and services would be restored. When I called back, the supervisor I spoke to was rude, basically called me a liar and I couldnโt believe how I was spoken to. I called back and spoke to others who have now been treating me differently. I made the payment and Iโm being treated like a child. I canโt even contact financial services. All conversations are recorded so the company can see that I was ethical and kind to everyone. I made a complaint on Verizon ethics as well and would like to speak to someone who can help me.
We are sorry to read that you had this negative experience, as we know how important it is to stay connected. We will make sure to forward this feedback as well, as this is never what we want for any of our customers. To better assist you, we will send you a private message.
~Freddy
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