Getting a "Sorry we are not able to process your request at this time" Error
scottrt1
Newbie

Hello! Any time I attempt to navigate to the Sign-In page, I am redirected to a page stating, "Sorry we are not able to process your request at this time." Below that error, it says, 

"Learn more about Verizon Wireless products and services:

Shop or browse our selection of phones and plans.

Get to know our products with fun and interactive demos.

Go to Send a Txt Message now."

If I navigate to "Send a Txt Message," it loads a sign-in page, but says that every account is locked. I have cleared my cache and cookies, have utilized multiple browsers (Chrome, Firefox, Edge), but have found nothing that is working. Please help!

 

0 Likes
4 Replies
vzw_customer_support
Customer Service Rep

 

Hello scottr1 We would love to help. What kind of account do you have? Are you able to sign in using the app mon your phone? Can you use other apps?-Joe

0 Likes
Merrill2
Enthusiast - Level 1

Please help me. Whenever I try to get a free phone on verizon, I go make an account. But everytime I click ''register'' It keeps saying ''

Sorry we are not able to process your request at this time.

Learn more about Verizon Wireless products and services:

Shop or browse our selection of phones and plans.

Get to know our products with fun and interactive demos.

Go to Send a Txt Message now.''

please help me!

0 Likes
Steve179
Enthusiast - Level 2

Try getting a new WAN IP address.

See my post here 

0 Likes
vzw_customer_support
Customer Service Rep

We're sorry to read that you are having issues with getting a Verizon account set up. Are you starting new Verizon service? ~Peter

0 Likes