I created a new business account on 11/25 and ported over two lines from a previous consumer account. Since the new account was created I have not received the welcome letter. Apparently, having this letter is the only way to setup/access the account online. As of now I can not manage my lines, view plan, or even pay my bill. I have no way of knowing what plan my two lines are under. Do I have unlimited data? No idea. Do I have tethering? No idea. It's completely unacceptable to be asked to pay a bill when I have no idea what's going on with my account.
Every weekend since 11/25, I have been on multiple calls with support all stating that the issue will be resolved within the next 24hrs. The 24hr wait periods came and went and the issue still persists. On my more recent calls I have tried escalating this issue up to supposed supervisors, but even they couldn't assist me.
I'm tired of wasting my weekends having the same conversations with a support rep. Has anyone had this issue before? If so, how did you get it resolved? At this point I think the only option I have left is just to move to another carrier completely.
We are here sorry to hear this is the experience you are having with our Buisness Dept! If we can help in any way we will, just DM us. We can answer billing questions, quotes and more. We understand your frustration, and do appreciate your patience. We will try to assist you as quickly as possible through chat. We look forward to assisting you!
*Tiffany
Hi Verizon team,
We have the same issue - account welcome letter never received and cannot access My Wireless. We have the credit approval letter and a paper bill reminder only.
Calling support sends me around in a loop as I cannot get support without the account or phone number and I have none of the above. Could you please assist.
Thanks,
Andrew
Hello, andrewfpl, we know it's important to be able to manage your account online. Do you have a business account as well? What services have you signed up for?
-Lauren
Hi Lauren,
Yes - itโs a business account and we signed up for mobile lines. We have never had access to the online account or the service - only got the approval letter in mail and $0 billing reminders but cannot login as no welcome received. Can I send you the details to look into it?
Thanks.
Thanks for clarifying our inquiries.
For Business Accounts please contact 800-922-0204 (Monday - Friday 8:00 AM - 8:00 PM Eastern Time) or any of the numbers found on this link: https://www.verizon.com/business/contact/.
Hope this information helped.
~Gilbert
Hi Gilbert,
Unfortunately this is not a helpful answer. When we go in the phone loop we need the account number or phone number. I have neither as we never got the welcome letter with full account details. Can someone please help us retrieve this information rather than continuing to send us in a circle?
Thanks,
Andrew
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