I have been trying since before Thanksgiving to connect my internet and 1 cable set-top box to one old TV in my home. I am on my 5th attempt and 2nd or 3rd trip to a store to pick up equipment. Each time the customer service rep made errors in the order - the equipment type I needed, the installation, adding things to the order incorrectly, multiple attempts to cancel. All of these attempts required hours on the phone, waiting for pins and codes, and calling back - because apparently you have to wait hours, sometimes a whole day to cancel an order and start again. This has been maddening and we still don't have cable or internet. How can I reach someone at the manager or supervisor level at Verizon? It seems each time we speak to a different customer service representative, they each make different and compounding errors on the order that have to be redone by a completely new rep who makes new errors. Any suggestions would be much appreciated.
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