How to contact Verizon esclation
Jamie54
Newbie

I was lied to  by verizon representative. I just switched from AT&T I was told by a verizon rep that my bill would be 63.00 that was a lie. Also I was told phone activation fee would be waived and come off bill. I guess it’s just a way to get me to switch carriers they probably get a commission. Forget calling and asking for a supervisor  they don’t want to give you one. I was supposed to have a supervisor call me back but never did. Also I’m getting a bill for 150.00 from from July 14-aug 14.   I activated my phone August 15 two days ago so why am I getting a bill. Can someone please give me  a phone number for the escalation department so I can report the representative so this doesn’t happen to someone else and I can get my bill fixed. 

Labels (1)
0 Likes
2 Replies
vzw_customer_support
Customer Service Rep

We want to make sure that any concerns regarding your account are clarified, and we will be glad to help. We contacted you on Private Note to further assist you!

~Geo

0 Likes
vzw_customer_support
Customer Service Rep

Hello, we wanted to check in as we do not want this concern going unresolved. Please let us know when you are available for us to look further into this concern. We are available between 8 AM and 8 PM EST in this platform.

-Colin

0 Likes