How to speak to management?!
RCleary
Enthusiast - Level 1

How do I speak to a manager. I have logged anywhere from 2 to 4 hours every month since August, that's at least 18 hours. Everytime I get promised they will take care of it and give a credit for my time and hassle. Everytime it's a lie! Nothing get fixed, nothing gets credited.  I have 6 buisness lines and they don't care. After first few months I tried to refused agent and tell them I will only speak to manager, most refused and the one who agreed kept me on hold for 2 and half hours and I had to get back to work. Everytime I call I have to explain it allllll over again and they have to look into it allllll over again

 

Labels (1)
Re: How to speak to management?!
vzw_customer_support
Customer Service Rep

RClearly, good day! Thank you so much for reaching out. We want to make sure that we try to take a good look at the details of the wireless account for you. I am going to send you a Private Note. Please respond to that message. Thank you. 

-Kevin

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Re: How to speak to management?!
RCleary
Enthusiast - Level 1

And yet again, no help from verizon. Their response please contact the buisness department. The same department I have been dealing with. To all the businesses out there, please seek other companies to do your buisnes with.