I need to cancel my plan (never received a SIM card), but I am unable to sign up for a My Verizon account (again, because I never received my SIM card so I don't actually have access to the phone number associated with my plan). I can't call customer service (I just get an automated message that says the call cannot be completed) and I can't have them call me because I need to be logged in to do so. Is there any other way to contact customer service?
We're really sorry to learn about the trouble you're running into when trying to manage your account. We're here to help, and would love to review available options with you right away. To better assist, we'll be sending a Private Note.
~Izzy
Similar situation. I paid for a prepaid plan, switched over my phone and ported my number. I never received my free SIM card. I went to 3rd party Verizon store, they sold me a SIM card. I installed the SIM card, and I’m still unable to create an account. I will be reporting to BBB.
Hello! We are more than happy to assit and get you set up. Please send us a PM so we can halp*Shania
If you can't create a My Verizon account and need to contact customer service to cancel your plan because you never received a SIM card and can't access the associated phone number, try reaching out to Verizon through their online chat support or via their official website's "Contact Us" page. You can explain your situation, and they should be able to assist you in canceling your plan without requiring you to log in or use the phone number associated with your account.
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