I logged in, but I couldn't link it with my contract information.
VerishoW
Enthusiast - Level 2

I contracted for a physical SIM, but when I logged into the Verizon site for activation, I was treated as a guest and couldn't access my contract information. I entered my phone number to link it with my contract information, but it said the Zipcode did not match, and I couldn't proceed any further. I haven't moved, so I don't think the Zipcode is incorrect. What should I do?

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vzw_customer_support
Customer Service Rep

VerishoW, we understand it's important to access your account, and definitely want to make sure you're able to manage it online. Please tell us, was this for postpaid or prepaid service? Were you porting in an existing number or activating a new number?

~Izzy

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VerishoW
Enthusiast - Level 2

Hi,

I brought my existing phone number to Verizon with a postpaid service.

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vzw_customer_support
Customer Service Rep
@VerishoW  wrote: Hi, I brought my existing phone number to Verizon with a postpaid service.

Thanks for confirming those details. In order to see what's up, we'll want to try and verify the account. In order to look at that, I've sent a Private Message. 

-John

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VerishoW
Enthusiast - Level 2

I finally solved the problem by creating a new account!

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