I recently started an account online, selected a phone and paid all the taxes and fees. But after trying to set up my online account and profile it was not allowing me to as the link was not valid, after speaking with someone in the fraud department they told me they couldn’t verify my identity and there was nothing more that could be done, and they could not give me any more information. Has anyone had this issue and been able to repair it? I need assistance ASAP.
mackmixedit, I'm sorry you've been having issues. The best way to address any identification issue with a new account is to contact our Fraud Prevention team for assistance. .You can contact the Fraud Prevention Team by calling 888-483-7200
-John
I did contact them. They said that they cannot help me, and made it seem as if there were nothing they could do, even saying they could not give me any more information regarding the matter
Hello! We understand the importance of getting this resolved as soon as possible. As much as we'd love to help, we only have access to active accounts in this platform. Please contact our orders department at:
Telephone: 1-866-338-7390
Hours of operation
Mon-Fri 7:00AM - 10:00PM ET,
Sat 8:00AM - 8:00PM ET
They will be able to further assist you.
~Maria
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