I work for a corporation that handles activations for our clients. About 2 weeks ago this weird process started when calling the Verizon Activations line, 877-807-4646.
I call Verizon activation > put in MDN > I'm now prompted to enter the account pin > I say I don't have one.
It then says it needs to send a verification to the number > I say nothing. THEN after about 15 seconds it finally takes me through the original IVR prompt to activate.
I'm curious if this is the new process or if there is a glitch that needs to be fixed. Anybody have any insight on this?
Hi jessikarabbit. I'm sorry you are having difficulties activating. Let's dive into this. Are you working with a business account or personal? -Joe
I only handle business accounts. I'm not sure if this is the same procedure for personal accounts.
Thanks for getting back to us. We work with consumer accounts here. Please call 800-922-0204 and work with a businessrepresentativee about this issue. -Joe
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