Id Verification
Keshongucci
Newbie

It’s asking me to verify my identity but when I press on the link it’s saying “ Invalid Request “. What do I do now? 

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vzw_customer_support
Customer Service Rep

We're sorry to hear that you're having trouble following the link to complete ID verification, Keshongucci. This is typically required when an order is held by our fraud prevention team. The great news is that you can reach out to them directly for help at 888-483-7200. 

I will note that they do require verification through the link, but our fraud prevention team can help with getting you another link.

-Joseph

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