Identity Verification Impossible
nemesisx00
Newbie

I have just submitted an order to transfer my number to Verizon phone service. I received the email asking me to verify my identity by uploading documents to a link. When I click the link, the resulting page displays "Invalid Request" with no additional information.

I called 888-483-7200 and the automated system told me my order is in the process of being cancelled. The email it sent when I requested to verify my identity contains a link which also leads to a page which displays "Invalid Request" with no additional information.

You have made signing up for your phone service physically impossible.

Why?

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1 Reply
vzw_customer_support
Customer Service Rep

 

I'm sorry to hear you were having difficulty getting services started with us. Please call our Sales Team at 800-256-4646. They can look into this with you. -Joe

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