How do I escalate an issue? I have been around in circles 8 times trying to fix a failed number port. Each agent says they do not have access to the "Reconnect" option and passes me to the department they think has the ability - and they don't.
And no one will pass me to someone who has authority to escalate.
Never mind, I finally got through to someone on the phone that solved my issue. I had to go through 10 customer service reps on two 5 hours phone sessions before someone would/could transfer me to Tier 2 Porting Support.
Why all your reps don't have that ability is baffling.
Either way, you can close this topic, I see no way to do it myself.