Issue Escalation
jwleighhh
Newbie

How do I escalate an issue? I have been around in circles 8 times trying to fix a failed number port. Each agent says they do not have access to the "Reconnect" option and passes me to the department they think has the ability - and they don't.

And no one will pass me to someone who has authority to escalate.

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Re: Issue Escalation
vzw_customer_support
Customer Service Rep

Hello, our apology for the many transfers, To better assist you, are you porting your number into Verizon or out?

- Jose

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Re: Issue Escalation
jwleighhh
Newbie

Never mind, I finally got through to someone on the phone that solved my issue. I had to go through 10 customer service reps on two 5 hours phone sessions before someone would/could transfer me to Tier 2 Porting Support.

Why all your reps don't have that ability is baffling.

Either way, you can close this topic, I see no way to do it myself.

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