Issues Porting In

[Sunnydays7]

I  ported 3  numbers from Metro PCS on Tuesday, 7/16/24,  We had problems porting 2 of the 3  numbers but a Verizon customer service rep helped us to resolve the issue that same night. Or so I thought.

Those 2  numbers  still have not finished porting in as of 7/27/24. 

My brothers are still unable  to receive a phone call or SMS text messages. However, they  can send texts or make outgoing phone calls without wi-fi on.

I have  called Verizon multiple times & chatted with the online help desk through the Verizon app. Tonight, Ive been on the phone for over an hour. And have  restarted the  phones  over 10 times since receiving them. I am now being told this may not be   an issue with porting despite it showing that the numbers are still in progress. The other theory is that there is an issue with the E-sims since these are brand new iphone 15s. It hasn’t been a pleasant experience and the reps are really nice but I need this fixed. 

[SynthpopAddict · Accepted solution]

Have you contacted your old carrier to make sure there wasn't an issue with them releasing the 2 numbers in question?  It shouldn't take 2 weeks for a port to go through and still be stuck in limbo.  Since the iPhones in question are brand new, I'm wondering if they were purchased at the old carrier.  If so, they are probably locked to the other network and will not work on Verizon unless you can get them unlocked.

Don't know who you were talking to at Verizon, but Verizon's Porting Department can be reached at 888-844-7095.

[SynthpopAddict · Accepted solution]

Have you contacted your old carrier to make sure there wasn't an issue with them releasing the 2 numbers in question?  It shouldn't take 2 weeks for a port to go through and still be stuck in limbo.  Since the iPhones in question are brand new, I'm wondering if they were purchased at the old carrier.  If so, they are probably locked to the other network and will not work on Verizon unless you can get them unlocked.

Don't know who you were talking to at Verizon, but Verizon's Porting Department can be reached at 888-844-7095.

[Sunnydays7]

Hi,

I had my own account on Verizon for 3 years now. And recently added my minor/younger siblings to my account. I  purchased the new phones through Verizon. Im being told the phones weren’t “activated” despite the previous representative telling me that they were. I’ve been bouncing back and forth from the Port reps to the technical reps and back to the port reps again all day. It’s unusual that of the  3 numbers that were ported  in, only one was successfully able to do so despite all of the numbers being on one account from the previous carrier.  I’m still waiting to see if this is an issue that can be resolved sooner rather than later. Thank you for the suggestion btw! 

[SynthpopAddict]

You're welcome. 🙂

What you're describing sounds like Metro is hanging onto your siblings' numbers, because when a port is in progress, outgoing calls go through the new carrier, but incoming calls are still under the old carrier.  With you having bought new Verizon phones to port the numbers to, is it possible there's still an outstanding balance on the old phones which were used with Metro, or do your siblings owe money to them for an outstanding bill?

If nobody at Verizon has gotten on a 3-way call with Metro already to discuss the problem, I would definitely contact Metro.  With all 3 numbers having previously been under a group account with Metro, it could be that they tried to port all the numbers using only one transfer PIN, which I don't think will work (never mind that any PIN they gave you 2 weeks ago has expired by now).  Or they didn't close out the group account properly, which is causing the 2 numbers to be stuck.

[Sunnydays7 · Accepted solution]

Definitely not anything billing related. No balance on the metro account  . I was told the  issue is that those two numbers were “not activated” on the Verizon network. The port representative had to “push through the activation”.  Everything is Functioning now.. The port representative Aniya,  was amazing! She trialed everything with me after pushing through the activation last night and we confirmed that everything is in  working order . Thank you so much for your assistance! 

[SynthpopAddict]

Great to hear your lines are finally ported!  But I'm astonished that it took that long for someone at Verizon to figure out what the problem was.  It sounds like either a provisioning or syncing issue, which the porting representatives should have known to check out.  Better late than never, but wow...a port shouldn't take more than 48 hours.  Hope all will be smooth sailing for you and your siblings from here on out.