Link to transfer my CURRENT number from another carrier to Verizon expired, do not have Verizon Account number yet, account is locked as a "Guest".

[Nekrivos]

New customer to Verizon.

Two days ago, August 26th, I've decided to open a line/plan for myself with Verizon. My original line was a plan with my dad on Optimum, and I wanted to switch to a different carrier and have a plan for just myself. 
I selected the option to transfer my current number with Optimum TO Verizon. The order with the new Verizon phone was placed and I got it in the mail today.  

I got the email on August 26th, asking for the Account Number and Transfer PIN for my current number, however I was busy and didn't get the information until today, the 27th. The link expired and I don't know how to get another one.  Customer service to call them for this I think is closed since I just got off from work, so I'm really stuck.

Thanks.
Logging into my account, only shows a guest screen and I can't even activate the phone or my account because I do not have a account number for Verizon nor is my current phone number transfered to Verizon. I'm stuck. How do I get another email to enter the Account Number and Transfer PIN? 

[vzw_customer_support · Accepted solution]

What a challenge Nekrivos. Do you have a confirmation email with order number and location code? We can review for status and provide guidance. Please provide this information when replying to the private message that will follow.

-Deb

[Nekrivos]

Yes, I messaged you both of those.

[Wagers]

I have same issue pls help