Linking Services and Account...impossible

[ullr13]

Three weeks ago, I called to set up a 5g Home Internet Account. That first day, they were unable to do it because I had put a freeze on my credit info due to identify theft that I was just notified about the day before. I called again the next day after my credit info was unfrozen. The lady I spoke to sold me extra services I did not need, so I called again later in the afternoon to get it removed. When I did this, apparently the lady from earlier had put a different phone number on my account that I never said or knew even though she had seemingly confirmed my personal phone number several times. After this was seemingly resolved, I went to pick up my 5g home Internet a few days later at the store. I was in the store for two hours, where both the employee and I were both confused since he was unable to put the order through and complete it on his end since the previous support employee I talked to the day before, never gave me my new account number. So we both called support and waited. Finally, the order went through after cancelling and having me re order the item there. At the end, I asked him to put in my info so I could get the app set up. I walked to my car, only to find it did not successfully go through, but I left because those two hours had been frustrating for the both of us and I hoped it would be an easy fix. SPOILER: It was not. 

I called support, I don't really remember how that next conversation went. He said something like it would take a few days to get resolved. 

I called Verizon again a few days later to get it set up in my apartment. The lady on the phone had me re register and cancelled the phone number and eventually manually pushed it forward, using the original account I had registered. Internet is now working, but I was still unable to link my services on the app to set up auto pay. She said she would do something on her end and it would work in a few days...

I called Verizon again today. This is at least the 5th time I have been on the phone with support. No one seems to understand why it isn't working for me. I keep getting sent to different departments for help. I just wanted to set up Auto Pay. 

I am 26 years old. I know how to follow instructions. Technology is not foreign to me. I follow the steps I keep being told to do. I am in a perpetual loop. I have registered two emails and keep being sent back to the original one. I get told to register with that same email but when I try, I cannot, because an account is already linked to that email. I seemingly follow the right steps, only to end up with the app telling me that I will get something in the mail to verify my identity with instructions on how to reset my password. This is actually h*ll.  From start to finish, this is absolutely ridiculous and I am the one feeling like I am crazy. I am not stupid.  At this point, I don't even want internet. Nothing makes sense. What could I possibly be missing? This is not normal. I'm not blaming any one person who has tried to help me along the way, but this is utterly ridiculous. I just need one person to help me. I just want it set up so I can pay my internet when a  bill comes. It has been three weeks. I have a pin, I have an email, a Verizon home phone number, I still don't know my Account Number. Someone please help me. I don't want a Verizon mobile number or to be offered any other services. I have a seemingly simple and stupid goal of just trying to link my account and services to pay my future bills.